Transforming retail businesses with digital transformation solutions to stay competitive in the digital age
The rise of e-commerce, omnichannel retail, and changes in customer behavior have all put pressure on retailers to rethink their strategies and adapt to the new normal. However, many retailers are struggling to keep up with these changes and are missing out on opportunities as a result.
As the retail landscape continues to evolve and adapt to the digital age, it's crucial for retailers to stay ahead of the game and make the necessary changes to stay competitive.
Our team of experts can help you transform your technology function and architecture, as well as your operating model, to stay ahead of the game.
An omnichannel customer experience that meets the needs of today’s customers
Smart offerings and lean operations that will boost your performance across the board
Accelerated time to market for digital offerings and doubled internal skills for developing competitive solutions
Every retail business is unique, and we will work closely with you to understand your specific needs and tailor a solution that fits your requirements. Don’t let the challenges of the digital age hold you back—let us help you build a robust tech foundation that will give you the capabilities to boost performance, increase efficiency, and deliver a better customer experience.
We offer a range of services, including
Platform Engineering
Whether you're looking to upgrade your current platform or switch to a new one, we have the skills and experience to guide you through the entire process.
Customer and Business Insights
Helping retailers make better decisions with data-driven insights.
Business Intelligence & Visualisation | Customer Data Platform Consulting
Microservices
Whether you're looking to upgrade your current platform or switch to a new one, we have the skills and experience to guide you through the entire process.
Engineering Efficiency
Faster go-to-market with continuous innovation and seamless experience.
DevOps | eCommerce Testing
Platform Engineering
Retail ecommerce is a competitive business.
That's why we're committed to helping you implement and customize the right platform for your specific needs.
Our team of experts has extensive experience working with these platforms, and can help you optimize your e-commerce strategy to drive online sales and improve customer satisfaction.
Customer and Business Insights
Business Intelligence and Visualization for Retail
Diaspark has been helping retailers take more informed decisions with data-driven actionable insights across all aspects of retail business including customer engagement, product merchandising, inventory management, Sales, assessing market potential and
a greater understanding of consumers' behavior.
Our Services
Our Approach
• Need assessment and BI strategy formulation
• Designing a tailored BI solution that meets specific business requirements.
• BI Tool Selection
• Defining KPIs
• Designing – implementation & user adoption plan
• Development and implementation of all components
• QA of created solution
• User Training
• Continued Support and evolution of Data Analytics strategy
CDP for Retail
Improve the customer experience by using a Customer Data Platform (CDP) which is a technology that combines customer relationship management, master data management, and advanced analytics to provide a persistent and unified database for all customer data. With a CDP, retailers can access actionable insights from big data that can inform sales, marketing, customer service and support and ultimately enhance the customer experience across all channels and tailor it to individual customers.
Customer Data Platform brings immense value to e-commerce businesses by improving customer understanding, delivering a seamless and personalized customer experience, increasing customer loyalty, and making data-driven decisions.
Unified View
Gather data from various internal and external sources to have a comprehensive view of customers across all channels and touchpoints
Personalization
Develop highly personalized experiences such as targeted product recommendations, cross-channel marketing campaigns, customer service
Improved Customer Segmentation
Automatically create detailed customer profiles for more specific segmentation and behavioural analysis
Increase Customer Life Time Value
Create memorable experiences that enhance customer satisfaction, increase positive word-of-mouth marketing and encourage repeat business
Blog:
How a Customer Data Platform (CDP) can Boos Customer Lifetime Value (CLV)
Tools we use
Microservices
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Consistent Experience across channels
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Simplifying complexities with seamless integrations
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Flexibly grow and react as desired.
Engineering Efficiency
DevOps
Our DevOps services accelerates software development and swift deliveries. By implementing lean and agile principles throughout the software lifecycle, we prioritize communication, collaboration, integration, and automation to significantly boost operational performance.
Business Benefits of DevOps
eCommerce Testing Services
In today's world, more and more individuals are abandoning traditional brick and mortar stores, making it essential for retailers to establish an online presence in order to remain viable. However, to ensure that an online store functions effectively, it must be thoroughly tested in a variety of areas, including usability, UX, load, and performance.
To guarantee that an e-commerce application, website, or mobile website is operating at peak performance, e-commerce testing services are employed. This testing is crucial in ensuring that consumers enjoy a seamless shopping experience without encountering any performance problems.
End to End Ecommerce Functionality
System Performance Scalability and Reliability Testing
Content and Content Management Validation
Mobile Commerce, Multi-Device, Browser Compatibility Testing
Web and Mobile- UI, Usability, Accessibility Testing
Omni & Multi-channel Functionality and Integration Testing
Integration (OMS, Payment, CRM, ETC)
Analytics, Data, Backend Testing
Regression Test Automation
Social Media and SEO Testing
Gain a competitive edge with our e-commerce experts
• Accelerate go-to-market
• Ensure reliability and security across platforms
• Get a clear step-by-step technology strategy tailored to your business
• Fill the gaps in your development team’s expertise
• Augment your team with needed skills in days instead of several months
• Achieve top cost efficiency with our flexible engagement options
Augment your team for a new project, for an existing one that needs more resources or for ongoing assistance.