Diaspark Customer Portal is tool which enables customers to enter the orders and keep themselves up-to-date with order progress. These communications are sent directly from system to allow a rapid interaction between you and your customer, resulting in a smooth flow of information related to purchase order.
Order placed seen in the pending reports until it is approved. Email alert sent to the customer on orders approval. One can create manual note with email to communicate to the customer. This helps in keeping both you and customer on the same page.
Send automatic email notification for order approval to customers. Send auto email with estimated shipping details to customer. Sort and filter data upon needs & preferences. Review shipping information and decide on order confirmation.
When Order is shipped you will be generating a packing slip. System sends an automated email to the customer making aware of the tracking details.
Monitor purchase orders, receivables and memos through detailed reporting on Pending Orders, Open Orders, Open Memos, Invoice Register, Invoice and Receivables report and Shipments & In-Transit report.