| Module Highlights |
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Tracks the movement of goods being returned with the help of detailed screens. |
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Has a provision to also monitor the return of repaired items via means of recording an "Expected Return Date" feature. |
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Facility to record the summary as well as details of the packets received . |
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Return parameters can be defined like – authorization required, invoice number required, charge customer etc. |
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Facility for taking authorization before taking a return. An authorization number is generated in this case to keep a record. |
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Defining rejection reason can help in analysis. |
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| Setup |
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Courier Master |
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This setup helps user to create and maintain information of various courier companies through which goods are received and shipped to customers. |
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Return Type |
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This setup helps user to define types of return like repair, memo return, Credit etc. Information regarding return authorization, days for repair, prepare credit invoice can also be recorded with the help of this screen. |
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Customer Specific Return Type Exception |
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This screen helps user to prepare customer specific return type. If user desires to have different parameters set for individual customer, user can do the same through this setup. |
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Module Settings |
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The standard settings that may be needed to be applied through out the module for all return types can be defined here. |
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| Transactions |
| This section helps user to create and maintain different transactions available with Return & Repair module |
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Return Authorization |
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This screen helps user to generate authorization slip for goods returned by customer. Authorization acts as a proof for goods returned and received from customer. |
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Customer Return Request |
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This feature helps user to take a note of return request of customer. With the help of this screen user can record return request from customer. At this screen only request is recorded and no further processing is done. |
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Customer Request Approval |
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Once Customer Return request has been entered, the respective authorization person has to authorize the return. Request can be approved or rejected from this screen. |
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Customer Return |
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This screen helps user to record items returned by customer. Customer return can be prepared through sales invoice or from return request directly. If authorization is not required then the customer return can be entered directly. |
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Repair WB-Inbox |
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This feature displays list of all customer returns received. Workbags are created to send the pieces for repair to contractors through this option. |
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Repair Invoice |
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A repair invoice is prepared when repaired goods are sent back to customer. Repair invoice can be prepared through repair packing slip. |
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Repair Credit Invoice |
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This screen helps user to generate credit invoice for goods returned from customer. |
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Repair Packing List |
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Once the repaired items are ready for shipment, repair packing List is prepared. Repair packing list can be prepared through customer return. |
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Send Back |
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Send back option is used when returned goods are to be sent back to customers without processing them |
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| Reports |
Following list of reports can be viewed and printed at Return & Repair module |
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Authorization Report |
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This report displays list of customer return request with their authorization status as approved / rejected or pending. It helps user to know status of return request. |
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Return Request Register |
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With the help of this report user can view all the return requests entered in the system. This report displays details of return requests recorded at return request option. |
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Open Return Request Register |
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This report helps user to know open return requests i.e. requests for which customer return has not been entered. |
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Customer Return Register |
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This report displays the list of all return request received from customer. |
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Open Repair Register |
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This report helps user to analyze open repair orders with him/her. These are the items which have not been sent back to the customer after repairs. |
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Repair Status Report |
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This report helps to track status of returns that whether request is open or closed. If item is shipped to customer as repaired, request is considered as closed. It provides user with the knowledge for unfulfilled approved return requests of customer. |
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Repair Packing Slip |
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This report displays list of packing slips generated for shipping repaired items to customers. |
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Courier Register |
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This report shows the details of courier companies recorded with the help of courier master. |
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