Application Maintenance & Support

Enterprises realize the importance of supporting and maintaining their IT applications from the perspective of usability, functions and changing information needs. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Software Maintenance of existing system. Clearly, IT Application Management presents high potential for cost savings in global enterprises.

Diaspark’s application support & maintenance service manage our customer’s application with a highly optimized onsite-offshore team composition and flexible engagement models. We bring the team onsite for the initial knowledge transfer and create an offshore dedicated team and/or setup to continue supporting and maintaining application remotely.

Diaspark’s proactive engagement helps our customers gain more optimized functionality. Our technical competence, approach and global delivery model reduce the operation cost of your company significantly. Besides Service Level Agreements (SLAs), we focus on:

Application performance
Technical enhancement of a business process
Resolving the bugs and issues timely
Clear communication tracking on requirements, change requests and bugs via EPM and JIRA
An all inclusive Proactive, Preventive, Corrective, and Perfective Maintenance