Field Management Platform
Diaspark’s Field Management platform is a low cost and easy-to-use platform enabling complete mobility in Sales and Customer/ Home Patient care function. This generic platform fetches contextual data relating to location of the field worker, time spent and services rendered by him directly from his smartphone. This information is sent to server for further processing like billing or call-log close etc.
Often at service sites, field workers do have easy access to the information required to complete the service call on the initial visit. In addition, once a service call is completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Diaspark’s field management platform automates processes, thereby reducing time and costs increasing field service productivity.
Features:
- This paperless alternative can be deployed to create secure and instantaneous field reports
- Sales reps can leverage this expanded CRM to access critical information including leads, contacts and opportunities anytime-anywhere
- Connect your field workers with the company’s backend to check the worker’s productivity, reduce human error and enhance customer service
- Precise and accurate real-time visit information of your field workers could be derived through this platform. The result data includes GPS co-ordinates, time spent and services performed on the job-site
- A Generic platform that could be utilized across industries
Our automated field management solutions capture the most accurate and timely information eliminating missed visits by 100%. The real time field information aids businesses in providing maximum levels of customer satisfaction and achieve higher profits.
