The Client

A pioneer in Subscriber and Membership Customer Management. Client develops, hosts and manages Subscription Fulfillment, Reader Service, and Database Marketing solutions for over 200 publishers, associations and other B2B clients. As a provider of safe, secure and sound solutions for over three decades, client is constantly deploying new technologies and capabilities to improve its clients’ satisfaction and increase profitability

The Business Challenges

1

Migration from their legacy application to SaaS enabled product

2

Existing product was not capable to support new age digital formats and channels

3

Lacking multiple payment gateway support

Diaspark’s Service

Diaspark redesigned and developed their desktop based legacy application to a web based platform to be offered to their clients on SaaS model. Diaspark crafted the complete solution which is live and being used by hundreds of subscribers.

Some core features include
Publisher Portal
  • Product and Offers- Digital, Print and Free
  • Policy Configuration
  • Custom Email Template
  • Order Placement
  • Order Cancellation/Renewal and Reinstatements
  • Subscription Management
  • Premiums
  • Address change
  • Query Builder
  • SRF
  • Reclassification
  • Qualification Rules
  • Output Splits
  • Fulfillment / Billing/ Renewal Setup
Batch Processes
  • Billing
  • Renewal
  • Fulfillment
  • Subscription Process
  • Query Builder
  • Issue Analysis
  • Qualification
  • Lead Generation
  • Some for special Report generation
CLIC (Code Less Interactive Control) :
  • Registration
  • Manage Profile
  • Advance Search
  • SRF Order

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