The client operates in a Subscription fulfillment industry, seamlessly supporting nation’s leading magazine publishers and membership organizations.
Powered by advanced technologies, client drives customer interaction through comprehensive integrated solutions – from digital and e-marketing
technologies to high-capacity customer service and high-volume transaction processing. Their end-to-end solutions include digital entitlements, e-marketing, ecommerce, remittance processing, customer service, letter shop, direct mail and more.
Client’s one of the biggest challenges is to achieve a 360° integrated view across their 7 portals. They were in need of a enterprise level framework to integrate newsletter management, subscription management, content management and content delivery across multiple channels.
Diaspark assisted the client by enhancing the existing systems i.e. unifying three application platforms (Page Builder, Shopping Cart and Customer Service) into one application that served the whole purpose.